Hi there, SN43211.
Let me help you figure out why the approved timesheet hours were not included on the pay run.
We can review the process we've done when approving the timesheets in QuickBooks. This way, we'll be able to know if there are things we've missed that made hours not to associate with pay run.
QuickBooks gives us options on how we want to approve timesheets in our account. We can do it by batch but, we can no longer edit our employee's hours. On the other hand, we can approve timesheets one at a time and be able to adjust employee's hours.
For the detailed steps and further instruction, I would like you to have this article: Approve or unapprove employee hours using TSheets in QuickBooks Online. As we can see in the article, we still have an option on how we want to proceed after we approved hours. Ensure to select the Accept and run payroll button to associate them in the pay run.
Once you've verified that you did everything right and hours still not associated with payroll, we can try logging in to a private browser. It's a way if your concern has something to a browser issue. If it works fine, you can go back to your original browser and clear the cache. One more thing we can do is to use supported browsers in QuickBooks.
However, if all the recommendations won't work, I'd suggest giving our specialist a short call. This is to further investigate why approved timesheet hours not appearing into a pay run. They'll use their appropriate tools and help us figure what triggers this matter. Here's how:
- Go the Help icon at the upper-right corner.
- Click the Contact Us button.
- Let them know about your concern.
- Click Let's Talk.
- Select Get a call back.
To make sure we address your concern on time, please consider checking their work schedule. Go to the QuickBooks Online section to view the details.
Please give me an update on how everything goes. I want to make that you're good to go. I hope you're good. Stay safe and healthy!
