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accounts36
Level 1

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

 
6 REPLIES 6
Ashleigh1
QuickBooks Team

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

Hello Accounts36, 

 

Welcome to the Community page, 

 

In order to help you with your Question can we ask which payroll it is you are using in Quickbooks is it our Standard payroll or our Advanced payroll?  

accounts36
Level 1

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

It is the Standard version as far as I know

Ashleigh1
QuickBooks Team

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

Hi accounts36, thanks for coming back to us, can we ask when did they leave? Also if the leave date falls in this pay period then they will appear still. 

accounts36
Level 1

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

She left at the end of June 2021

Ashleigh1
QuickBooks Team

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

Right ok thanks for that, can you ring the support line on 0808 234 5337 lines are open mon to fri-8am to 7pm and you will be able to set up a screenshare with the agent and they will be able to have a look and see why it is still showing in your payroll for you. 

accounts36
Level 1

Why does an employee appear in the current payroll run even though they have left our employment, been marked as a leaver and a P45 has been generated?

Thank you ,I will do that

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