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Level 2

Workplace Pension Status



Apologies if this is a topic that has already been covered and i've just not been able to find it!


I've found loads of information about staging dates and getting a pension set up but I have had this message in my Payroll page for a while now. 


I believe that its because every 3 years you must re-enrol employees who've opted out. I have followed the guidance sent to me by the pensions regulator and completed the return. Should I now change the date on this and how do I do that? When I click "Enter pension details" it doesn't give anymore info and the screen just lets me make amendments to the nest pension type, but I don't see how to change the date anywhere.


Any help much appreciated as always!

QuickBooks Team

Workplace Pension Status

I appreciate the complete details you've provided, @jalexanderplant.


We've been receiving reports from our customers who were getting the same result when trying to enter their employee's pension details. Rest assured, our Product Engineers are working on releasing a permanent resolution to this.


I'd recommend contacting our Customer Care Team so you'll be added to the affected list. Once updates are released, you'll be notified via email. Here’s how to contact us:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter your question in the How can we help? field.
  4. Choose Continue
  5. Connect with us through, Start a chat or Get a callback.
  6. .Enter your contact information.  

Also, you can read through this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.


We're open 24/7 and always ready to help if you have other questions. 

Level 2

Workplace Pension Status



Many thanks for your reply. Can I just clarify that I have no issue with my pension and it is all setup fine.


The issue is just with the picture I posted appearing on my Payroll screen and I believe this is because 01/04/2020 is when I had to re-enrol employees into the pension scheme (3 years from 01/04/2017). If this is the same issue you mention I will request a callback from Quickbooks but I just wanted to be sure we were talking about the same thing.


Many thanks again!



QuickBooks Team

Workplace Pension Status

Hello Jalexanderplant, 


If you go to the cog wheel> settings> payroll> in this sections if you scroll down to the section where it says re-enrolment date> you can check if the right date is showing if not you can click on the pencil icon and edit/change the date to the correct one. 

Level 2

Workplace Pension Status



Thanks so much for  your reply. Unfortunately I have chosen the option not to re-enrol my employees automatically at the option you mention.



I also see on that screen there is a pension "duties start date" which says 01/04/2017 but I don't want to tamper with that either to reset the 3 year clock. It's such an annoying little error on the Payroll screen as if i've done something wrong, but everything's all up to date and above board in reality. Hopefully Quickbooks will come up with a solution soon.


Many thanks for trying for me!

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