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wittsend
Level 1

Requesting a new bank feed

How long does one typically expect to wait for a requested bank feed to be added to QuickBooks Online?


I'm in the UK and use Capital on Tap. A few weeks ago I tried to link my Capital on Tap account to QBO and received a message about foreign currency and upgrading my subscription. I thought that was odd, as I didn't realise Capital on Tap was a foreign currency bank and I don't do foreign currency transactions anyway. I requested that the Capital on Tap UK portal be added to QBO (found at https://www.capitalontap.com/en as opposed to https://www.capitalontap.com/us), however when I look around elsewhere on the community, I see there are people that have been asking for this for 2 years or maybe more!


see here: https://quickbooks.intuit.com/learn-support/en-uk/banking/does-quick-books-recognise-capital-on-tap-...


and here: https://quickbooks.intuit.com/learn-support/en-uk/do-more-with-quickbooks/how-can-i-add-a-capital-on...


What gives?

1 REPLY 1
John C
QuickBooks Team

Requesting a new bank feed

Hi wittsend We sincerely appreciate your frustrations however your bank has to be supported under Open Banking regulations/comply with the standards for data protection, privacy and security to be able to be listed and be able to be connected to QuickBooks. If they aren't supported you can, as you have done, request support for your bank, which is a standard connection, however there has to be a significant number of our customers requesting that the bank is supported before the request is actioned and the bank also has to be willing to participate in the connection to QuickBooks. If these requirements aren't met then customers still have the option to upload their bank statements manually via spreadsheet, we've included an article that references how to do this: https://intuit.me/3NxpKCh

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