customer support and its importance

If noone holds the Master Admin, who paid your subscription biils for months since last August? Claiming a Master Admin would take lots of time and effort. As another option, if anyone hold Company Admin, utilize this 3rd party tool to migrate your data between QBO accounts.

https://transactionpro.grsm.io/qbo

Once you are ready to proceed, open a new QBO account.

https://quickbooks.grsm.io/UK

Hope it helps.

I'm not going over it all again, check all the info on file. We want to pay, we want to control our account, we aren't avoiding our responsibility, we were left in the lurch by an accountant who provided our copy of quick books through a firm of charity accountants.

If all the info could be exported and imported into a new account that would be fine, I suggested that months back, was told its not possible, even with full admin control.

We need full access to our accounts for audit purposes etc. I need the speak to someone in a tech role but they all hide under their desks and I have to funnel all through call handlers who do their best with a poor system. Scuse my cynicism but I've documented at least 10 calls over 6 months, I can whistle your on hold tune.  Please pass on my message and phone number 07971 966601 to someone who can deal with the problem effectively. 

---

If all the info could be exported and imported into a new account that would be fine, I suggested that months back, was told its not possible, even with full admin control.

It is possible and we help some of our clients to reclaim their data with the migration tool. Keep in mind, it only works with QBO, not QBSE.

Thanks Fiat Lux, a sensible answer at last. I suggested this months back, was told its not possible. If only I could have been put in touch DIRECTLY with an experienced techie we could have moved on ages ago. You have an inefficient system, only having call handlers in contact with the public. Intuit needs to recognize when things aren't working and change the system. 

Further info, looks like we are qbo, can see it in the url when logged in. I have put you suggestion into the current email thread, I'll certainly bring it up If I get to talk to someone.