Showing results for 
Search instead for 
Did you mean: 
Get your Payroll questions answered by a QuickBooks Product Manager here -
Level 1

Authorising Quick Books for MTD

I have been submitting my VAT returns using the QuickBooks bridging software but have now got all my accounts set up on QuickBooks so I'm ready to submit my first return fully through QuickBooks. On the VAT page it says I need to take action to reconnect to HMRC and authorise QuickBooks as an agent but when I try to do that, every time  I click the button that says Grant Authority it returns this message:


An unexpected error occurred. Please ensure that you are making a valid request and try again later.


and then boots me back to the start of the process again.


I've tried disconnecting and reconnecting as per the advice in the help and support section but it still does it.

QuickBooks Team

Authorising Quick Books for MTD

Hello KateAhr,  Are you filing through Making tax digital and if so have you had the email from HMRC confirming this is set up? Are you using the same email as you use on the government gateway and if they gave you new sign in details are you using those?

Level 1

Authorising Quick Books for MTD

I am having the same error but have not had any problems in the past

QuickBooks Team

Authorising Quick Books for MTD

Thanks for joining this thread, Sarah143.

I can see how important for your business to able to submit the VAT returns seamlessly. Let me share some details about the error.

There is currently an open investigation specifically for this problem that our engineering team is working on. They’re diligently working to get the MTD feature working back to normal (INV-55550).

We’ll have to make sure you’re in the loop for any updates about the issue. I recommend you get in touch with our QBO Care Team to sign up for the list of affected users.

You’ll be notified via email once there’s progress in the investigation. I’ll guide you on how to contact our support team.


  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start a chat or Call us.

You can bookmark the following link for future reference. It contains topics and resources that will guide you on how to efficiently perform any QuickBooks processes: Get started.

I appreciate your patience while we’re working on this. Don’t hesitate to visit the Community again if you have other concerns or questions. I’ll get back to answer them for you. Have a good one.

Need to get in touch?

Contact us