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I've tried all the suggested fixes. Called the helpline and disconnected and reconnected to HMRC - Nothing
The error message is CLIENT_OR_AGENT_NOT_AUTHORISED
Quickbooks suggest I call HMRC - which I spent the next 50 minutes doing before HMRC told me that they don't address questions like this as it is for my software provider to address.
Hi Malcolm 11,
I understand your experience with the CLIENT_OR_AGENT_NOT_AUTHORISED error message and the time you spent trying to resolve it. I also know how it feels when you're directed to seek help from one place only to be redirected back to us. Let me help you out.
The error message you received means you need to reauthorise your account. When setting up the connection between QuickBooks and HMRC, it's crucial to remember that you need to reauthorise the connection every 18 months. This is a security requirement from HMRC to safeguard the data transmitted from your QuickBooks account to HMRC.
Reauthorising the connection is a simple and swift process that only requires a few moments of your time. Rest assured, we'll send you a reminder when it's time to do so, and all you'll need to do is enter your login details. Once that's done, we'll take care of everything else.
Disconnect your account.
Reconnect your account.
Check out some helpful links in this article for your additional reference: Set up MTD for VAT in QuickBooks Online and connect to HMRC.
If you have other concerns about reauthorising your account, feel free to give us a comment in this thread. Have a good one!
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