Making Tax Digital (MTD) Drop-in Session | Post Your Question!

emmam6

Hello Sarah, thanks for reaching out about the MTD connection. The error you receiving could be a few things.

*It could be the VAT number in QB does not match HMRC records.

*Or that the gateway information is incorrect in QB.

So if you could check those.

If they are both correct if you can disconnect and then reconnect the MTD connection.

We've included a help article here, no.6 on the article is the error you are receiving and it has the steps in more detail to resolve.

Any questions ot if you receive the same issue after trying the above, let us know.

Thanks.

Sarah Weaver

Thank you i've checked the VAT number is correct.

How do i check the gateway information?

Sarah Weaver

Also following the steps in the in disconnect and reconnect.... I have disabled the MTD in the taxes tab but when i go to advanced settings it still says MTD on, Any ideas why this?

GeorgiaC

Hi Sarah, thanks for getting back to us here.

We don't store the Government Gateway information in QuickBooks. If you think the sign in credentials need correcting, you should disconnect and reconnect MTD.

To disconnect MTD, go to the Gear icon and select Account & settings, then Advanced and Making tax digital. From here, click Learn how to disconnect and follow the on-screen flow to confirm the disconnect. We'll be here if you need any further support!

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