Thank you i've checked the VAT number is correct. 

How do i check the gateway information?

Also following the steps in the in disconnect and reconnect.... I have disabled the MTD in the taxes tab but when i go to advanced settings it still says MTD on, Any ideas why this?

Hi Sarah, thanks for getting back to us here.

We don't store the Government Gateway information in QuickBooks. If you think the sign in credentials need correcting, you should disconnect and reconnect MTD. 

To disconnect MTD, go to the Gear icon and select Account & settings, then Advanced and Making tax digital. From here, click Learn how to disconnect and follow the on-screen flow to confirm the disconnect. We'll be here if you need any further support!

Hi I keep getting this error message: CLIENT_OR_AGENT_NOT_AUTHORISED

It has been 18 months since I signed up for MTD. I have disconnected and reconnected multiple times, both in the account settings and the VAT settings.

I have also checked the VAT number which  is correct but it is still saying something isn’t right. 

Hi JimDBS Thanks for reaching out to us here on the Community. The Client and/or agent not authorised message indicates that your MTD account within your HMRC portal needs reauthorising, we recommend that you reach out to HMRC for further assistance.

Hi

I have been submitting my VAT return via Quickbooks since early 2020 with no issues at all. Have been trying to submit my July one for the last week, but keep getting a message 'We can't connect to HMRC right now'. I have pressed the green 'Take Action' button, and followed the various links, but nothing has changed. My actual VAT return for this period on Quickbooks is correct, so the underlying data is fine but I just can't send it on. 

Help would be most appreciated! Cheers.

Archie 

Hi Archie, thanks for dropping by

In most cases where users have been submitting successfully previously and no details have changed on the Gov Gateway account (such as login info), the cause of the message is due to expiration of the authorisation period. 

 As part of HMRC's security requirements, authorisation needs to be provided every 18 months. We'll alert you in product that you need to take action, but if you don't see this, you can still re-authorise by disconnecting MTD in QuickBooks (and then reconnecting). 

If you continue to see any error message after this, please get back in touch below and we'll pick it back up with you. 

Thanks Georgia.

I had tried that before, but it didn't seem to disconnect me even though I was pressing all the right buttons, so I thought it was something else more complicated. I have just been guided by Lee from your on-line help section, and have managed to finally disconnect and reconnect and have submitted my return. Hooray!

Thanks for your guidance.