MTD Issues

Let's perform some steps for you to file your VAT in QuickBooks Desktop, Mark Armistead.

I've checked here on our end and there's no reported case about this one. I appreciate you for providing us a screenshot to better isolate this issue. We can try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:

1. In your QuickBooks, go to the File menu at the top left.
2. Choose Close Company.
3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
4. Choose a sample file and click on it.

Then, try filing your VAT again. If the same something happens, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software. 

If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead.

Visit our Taxes page for more insights about managing your taxes in your software.

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

Hi thanks for the reply.

So closed my company file and opened a sample file. Of course I can't submit a VAT return using the sample file as it asks me to check my VAT registration number so not sure what this is supposed to do to be honest?

The thing is why isn't there a return for the last quarter ready to be filed?

I've just sat down to try and resolve this issue again, still no joy.

I don't have any contact us in the help section as shown? I've tried to pick up the support number from the main web site but the icon is greyed out. You're not making this particularly easy?

This is not the kind of experience that we want you to have, @Mark Armistead.

Please take note of the different types of support we offer and their availability. Our phone support is available from 9:00 AM - 6:00 PM, Monday to Friday. Our chat support is from 8:00 AM - 8:00 PM, Monday to Friday.

You can also contact them outside your QuickBooks account by clicking the Contact Us button on the following article: Contact QuickBooks Desktop support.

Here's everything that you need to know about submitting a VAT return to HMRC (MTD for QuickBooks Desktop). 

Let me know in the reply section below if you have follow-up questions in reaching out to our Customer Support and or anything else. Take care and have a great rest of the day!

I've spoken to support thank you.

I'm now sat on hold with HMRC as apparently it's their issue, but I know what answer I'll get from them......

Ive left several callback requests and received no calls--- 

Hello Yvonne, thanks for reaching out to the Community, we're sorry that you have not received a call back. Can we ask was this a manager callback or were you using the automated callback option when the line is busy?