I see the urgency of the matter. Let me route you to the appropriate support to fix this issue with your VAT filing, BTS 1969.
I acknowledge your previous efforts in troubleshooting the issue. However, since the Community is a public forum, I suggest contacting our support team to look into this securely. They can have the proper tools to analyze the issue and open an investigation on the matter if necessary. They are available by phone from 8:00 AM - 7:00 PM Monday - Friday or message them live Monday to Friday 8:00 AM - 10:00 PM, and Saturday & Sunday 8:00 AM - 6:00 PM. Here's how:
- Sign in to your QuickBooks Online company.
- Select Help.
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Contact a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us, enter a short description about what you're looking for, and select Continue.
- Choose a way to connect with us:
- Start a conversation with a support expert.
- Get a callback from the next available expert.
For future reference, I'd like to share this comprehensive Community article on how to record your VAT payment in QuickBooks once you're done filing: Record a VAT payment or refund in QuickBooks Online.
I'll be available in this thread to assist you with further queries on VAT filing. Don't hesitate to reach out, I'll be getting back to you soon. Take care.
