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Level 1

504 Gateway Timeout

When I open my QB online I am getting this error code.  I can't figure out how to fix it and it is preventing me from opening QB.


504 Gateway Timeout

Thanks for contacting us here in the Intuit Community, @happyhollowfarm.


I'm here to help ensure you're able to access your QuickBooks Online Account.


Let's perform some troubleshooting steps by logging into your account using a private window. There are times that the regular browser is full of frequently accessed page resources. Thus, causing some errors or unusual responses. As an alternative, you can use other supported browsers.


When that works, you can then delete cache and temporary internet files to have a clean slate on the regular browser. This will also help get rid of the error.


Click each link below for the detailed steps on how to clear a browser:


Keep me posted on how this goes. If you're getting the same results, please let me know so we can try other steps so you open QuickBooks Online.

Level 1

504 Gateway Timeout

I clicked on Google Chrome and did get sent to instructions however they are in French!


504 Gateway Timeout

Hello Finneganmanson,


We are aware of this issue where customers are getting error 504 (Bad Gateway) when attempting to log into their QuickBooks Online account. We are currently working on to get it fixed as soon as possible.


Thank you for your patience as we work through this. You can also follow this link to subscribe for the updates:


Let us know if you need anything else. We are here to help. 


504 Gateway Timeout

Hello Finneganmanson,


I'm here bringing the latest update The error 504 (Bad Gateway) is now resolved. You can now access your account without any error.


You'll see the status of the issue in this link:


If you have more questions, please let us know. We are here to help. 

multi company
Level 2

504 Gateway Timeout

It was system failure yesterday.  They said it was fixed.  But I am getting it on multiple browers, clients are complaining =-1/7/20 another bad day?

Level 1

504 Gateway Timeout

I am still getting this error message on my desktop.  You are seriously causing me to miss hours of work.  What is the status of this being fixed?

QuickBooks Team

504 Gateway Timeout

Hello multi company and Lisamarieaccountng,  


Thank you for joining this thread. We are not currently experiencing any server outages, can I confirm if you have cleared the cache on the browser you are using following the release of the fix yesterday? 



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