All my emails are marked with 'Delivery Issue' any ideas why? I have re-entered my email in settings.

Hi there, @penny32.

Upon checking, I've found out that there's an ongoing investigation where invoices sent from your QBO system are coming up as undelivered. 

I understand that this needs to be fixed as soon as possible. Rest assured that this has been raised to our Customer Success Team.

In the meantime, you can send emails by using either of the following workarounds listed below:

• You can save your form as a PDF and send it via email through your business or another email address.
• You may send your customer a link to their invoice through WhatsApp by following the steps described in the Send Invoices with WhatsApp article.
• You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your address using the steps in the 'Use your Gmail address to send invoices' article.

Afterward, I suggest contacting our Support Team to add your company details to the list of affected users. This way, you'll receive email updates on the status and be notified once it's been resolved.

1. Select the (?) Help icon in the upper right-hand corner of the dashboard.
2. Click Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Choose I still need a human.
5. Click Contact Us to connect with our live support.
6. Select Get a callback.

Additionally, I've collected some write-ups you can check out to manage and fix issues sending emails: 

• Fix the Delivery Server Down error in QuickBooks Online.
• Verify that an invoice was emailed and read by the recipient.

I appreciate your patience as we work through this. If you have any other concerns with invoices, please don't hesitate to drop a comment below. Keep safe!

Thank you! could I please be sent an email to let me know when the issue is resolved?

Many Thanks,

Penny

Thanks for getting back here, Penny.

Yes, you'll be automatically notified once the issue is resolved if you have reached out to our Customer Care Team and let them know you're one of the affected users.

You're always welcome to get back to me if you have any other questions about managing your QBO account. I'll be here ready to answer them for you. Stay safe!

I am also having this issue.  It started 5/8.  I copy myself when invoices are sent.  I am getting them but my customer is not and they show as an error ("bounced email") in QuickBooks.  I can forward them from my email or attach the PDF as suggested but they will still show as undelivered.  This needs to be corrected quickly; it's needed for tracking if invoices are received and viewed, etc.

Hi,

speak to the quickbooks support, they said mine was sone kind of error and they fixed it within 24 hours. Good luck!

Thank you for the advice.  I did speak with support and they gave me a case number.  Looks like the issue is currently being worked on.  Hopefully, it'll be fixed before too long.

Hello there, @Mel_M2309. I can see how difficult it is to unable to send invoices to your customers. No worries, I'm here to provide some insights and steps you can use to fix this.

Currently, there's an ongoing investigation (INV-84057) into getting an error when sending an invoice from QuickBooks Online (QBO). Rest assured that our Engineering Team is dedicatedly working to implement a solution that will fix this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved.

As a workaround, you can send the invoice outside the program. 

While we're unable to tell when this issue will be resolved, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. Here’s how:

1. Select the Help icon and click the Search tab.
2. Next, click Contact Us.
3. From there, enter a brief description of your concern. Example: Getting a bounce error when sending an invoice in QBO (INV-84057).
4. Then, select Continue. 

You can also modify your sales forms template to reflect more of your business identity. To get started, refer to the steps in this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'm always here ready to lend a hand if you have any other concerns managing your invoices in QuickBooks. Have a great day ahead and stay safe.

I received a message that the issue was resolved but the issue still exists.  Is there an eta on the fix?

Hello Mel_M2309, so if your case was on (INV-84057) this is still an ongoing open investigation that  our Engineering Team is dedicatedly working to implement a solution that will fix this issue.  We do not have an eta of when it will be resolved, but our team are working on a fix.

I joined QBO a week or two ago and I'm also experiencing this issue that some of my emails have delivery issues and some are sending fine. Are there any solutions? I'm on the trial and if not solved before the end of my trial, I would like to move on to another platform. Please update

The issue for me seems to have been fixed.  I've been using QuickBooks online for over a year (desktop prior to that); I have never had an issue before recently.  Hopefully, it has been fixed for good...

I'm using QuickBooks and this been still going on with me...almost recurring every week. 

Is anyone else is still facing this issue or just me ? 

Thanks for reaching out to the Community, usercleanairlawncare.

I would love to help you, but I need some information about your concern. Could you please provide more details regarding the recurring invoices?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

This is not about recurring invoices it is about invoices being emailed that continually have a "delivery issue" message, even though sometimes the email goes through.

Example:

Let me share some information about tracking the payments to ensure they are reflected correctly in Profit and Loss and other reports, Rpeace122.

In QuickBooks Online (QBO), we select the Income account to track what you sell. We choose the Expense account and select Cost of sales to track the cost of products you sell. If you are trying to record the payment for these supplies as an Expense, then we track the cost of products you sell in the program. However, it would be to consult your accountant on what account you need to use to record the payments. To learn more about adding your inventory products in QBO Plus, check out this article: Add inventory products in QuickBooks Online.

In addition to tracking sales, entering your income and expenses gives a more complete picture of your business and profit. If you've already paid for a business expense, enter it as an expense. On the other hand, if you plan to pay for the expense in the future, enter it as a bill. These are specific transaction types that tell QuickBooks how to record everything. You can check out this article for more details: Enter and manage expenses in QuickBooks Online.

Once done, we can run the Profit and Loss report. Here's how:

1. Go to Reports. Then, open the Profit and Loss report.
2. Select the reporting period and set the accounting method to how you want the income/expense reported.
3. Click Customise.
4. In the Customise report window, select any additional information you wish to include.
5. Press Run report.

Things to know when you run a report:

• With invoices and received payments, the revenue information is contained in the invoice.
• With bills and bill payments, the expense is tracked by the bill.
• The cash basis reports will use the invoice/bill date.

If you find that your income and expense transactions are missing from your profit and loss report, check out this article to troubleshoot the issue: Why are my income and expense transactions missing from my Profit and Loss report? Additionally, I'm adding this article to set up product and service items you buy and sell, but don't track as part of your inventory: Add product and service items to QuickBooks Online.

You're more than welcome to drop by if you have questions about managing your inventory items. Do you need to customize reports? Or would you like to take care of taxes in QuickBooks? Let me know and I'll lend a hand again.

This is not solved yet!

Why are you telling me about profit and loss reporting when I am referring to undeliverable emails?  Is there a connection that I am missing?

Welcome back, Rpeace122.

 I understand the challenges you're experiencing with the undeliverable error in an invoice. I'm here to assist in resolving this.

Have you already tried performing the troubleshooting steps shared on the link? If not, I suggest doing so. 

If you get the same result, let's perform other troubleshooting steps to get this fixed. 

When cache builds up, it can affect the performance of your browsing activities. Access your QuickBooks account through an incognito window or private browser. This mode doesn't retain your browsing history, occasionally leading to software issues like encountering errors or missing options. You can use these shortcut keys as a reference:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

If it works, return to the regular browser and clear the cache. This removes any historical data resulting in unusual browser behaviors. Switching to a different supported browser can also fix the issue.

I'm sharing this article you can read for personalising and adding details to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'll keep this thread open if you have other questions regarding managing invoices or relevant QBO issues. I am always available to help. 

Has nothing to do with the type of browser I am using.  This has occurred on multiple machines from different locations.  

I was on with support today doing a screenshare send a test invoice to my personal email address and the system did not even send it out but said it was undeliverable

This issue has been going on for over 8 months off and on.  The new case number is Case Number 15108278827 open for this.  They have closed the last 2 cases and investigations I had open for this issue without truly fixing the problem.