Hi there, Gord11235.
I appreciate you for sharing the initial troubleshooting steps you’ve performed on your end.
The issue of being unable to send payslips using Advanced payroll has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.
I suggest contacting our QuickBooks Support team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an email notification once we resolve the issue.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about unable to send payslip.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
7. Select how you want to contact them and fill in the information.
In the meantime, I suggest downloading the payslip to your desktop and send them to your employees manually. See this article for more information: View Pay Slips in QuickBooks Online Advanced Payroll.
Please check this article to see different information on how to manage your employees and process pay runs: QuickBooks Online Advanced Payroll Hub.
If you have any additional questions or require further clarification about your QuickBooks account, let me know by leaving a comment below. Have a great rest of the day.
