Thank you for reaching out, sales311. I understand that dealing with unexpected charges on essential services like payroll can be confusing and frustrating. I've got your back and am here to help you review and clarify these charges on your account.
To start, I recommend using the QuickBooks charge look-up tool in this article, which helps you find and verify specific charges on your account: Look up a charge here. Then, fill in the fields that require the necessary information to search for the charge.
Here's how:
- Select the mode of payment from the dropdown in the Payment method field.
- Type your Account number and the Exact charge amount. Optionally, you can give the Sort code.
- Provide the exact date of the charge.
- Enter the reason why you are looking up this charge.
- Then, hit the Look up charge button.
Additionally, if you want to review all recent transactions, you can click the More actions dropdown within the tool to View Payment history. This will help you spot any other unexpected charges.
Also, could you please provide more details regarding your statement "they don't want to know"? This will help us understand better and offer you a more effective solution.
If after using the charge look-up tool and clarifying your situation, you still need further explanation or believe the charges are incorrect, I recommend contacting our Live Support team. They can assist you in understanding the charges and help you raise a refund request if necessary.
For guidance on how to view your payment history and manage your billing information in QuickBooks Online, please refer to this helpful article: Manage billing, payments, and subscriptions in QuickBooks.
I hope this helps clarify your QuickBooks Payroll charges and guides you on how to resolve them, sales311. If you have any further questions or need assistance, please don't hesitate to leave a reply below. We’re here to help ensure your payroll runs smoothly.
