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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Authentication failed

Hi trying to reconnect my bank to my quick books app on my iPhone and I keep getting this error after agreeing to the terms.


how can I get this fixed? It’s driving me insane. Contemplating scrapping the whole lot and quitting quickbooks. 

QuickBooks Team

Authentication failed

Hello psArt, Can you connect via the browser rather than the app as the phone has security which may affect pop-ups completing the page itself. Do you then get the message?Thanks

Level 2

Authentication failed

This is my problem. When I try to add to the community conversation that isn't a reply to someone else's discussion, All the time I spent explaining my issue ends with this and my time out the window. I checked my Java script settings and use Chrome browser. I should be able to post new threads!



QuickBooks Team

Authentication failed

This is not the impression we want you to experience when adding a reply in the Community space, @Oluther2. I'm here to ensure you can add a comment to the conversation.


To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:


  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N


Once you have successfully added a hire date, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.


Meanwhile, I'll be adding this great Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.


Feel free to leave a comment below if you encounter an error when posting a reply in the Community. I'm always here to help. Wishing you and your business continued success.

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