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userasad2000
Level 1

Authenticationinput failed message when I try to link accounts

 
3 REPLIES 3
JonpriL
Moderator

Authenticationinput failed message when I try to link accounts

Hello @christinem1224,

 

The error message you received can be related to the frequently-accessed page resources stored on your browser. They can cause unexpected browser problems like what you received when linking your bank account with QuickBooks Self-Employed (QBSE).

 

Let's consider logging into your QBSE account using a private or incognito window so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

On top of that, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Self-Employed Overview.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

userasad2000
Level 1

Authenticationinput failed message when I try to link accounts

None of the solutions work. I am using an iPhone and have tried using different browsers, but still the same result.

EmmaM
QuickBooks Team

Authenticationinput failed message when I try to link accounts

Hello, Userasad2000, which bank is this with? What's the error message say exactly? Are you able to try on a different device?

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