Authenticationinput failed message when I try to link accounts

Hello @christinem1224,

The error message you received can be related to the frequently-accessed page resources stored on your browser. They can cause unexpected browser problems like what you received when linking your bank account with QuickBooks Self-Employed (QBSE).

Let's consider logging into your QBSE account using a private or incognito window so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

On top of that, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Self-Employed Overview.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

None of the solutions work. I am using an iPhone and have tried using different browsers, but still the same result.

Hello, Userasad2000, which bank is this with? What's the error message say exactly? Are you able to try on a different device?