The 179 error is a direct response from the bank server, as they believe you are signed in elsewhere. For most banks it can take a period of 15-30 minutes to recognise the logout attempt and update the server, so please try connecting after this and ensure there are no other users signed in if this is a joint account.
If you are unable to resolve the error you can try to update the password for your online bank as this will automatically log you out of all active sessions.
How's everything going so far? I just want to check back if you still need help with this concern.
Getting a bank error 179 is usually caused by multiple sign-ins to your bank account. This can include mobile or tablet devices or other applications that you use for online banking.
If you're not logged in to any devices, we can do some troubleshooting steps such as using the incognito mode, or private browsing mode in your browser. Just press Ctrl+Shift+N on your keyboard, or if you're using either Mozilla Firefox or Internet Explorer (or Edge), press Ctrl+Shift+P.
You can also switch to a different browser like Chrome or Firefox and try connecting your bank again, or proceed with clearing out your browser's cache. Here's a link with instructions on how to do this in each browser: https://community.intuit.com/articles/1145697.
Feel free to reach out to us if you have any other concerns. Thank you.
I am having this exact problem. I have tried everything you have suggested above with no luck at all. Obviously it is very important to have this resolved asap for me to get the benefits of having Quickbooks. Will this be fixed immediately?
If you’re sure that you’re not logged in to your bank account in multiple devices, please have our phone agents check this further. They have additional tools to see your setup and gather more information about this error.
You can find their number in using this link: https://www.quickbooks.co.uk/contact/.
Please stay in touch if you have other questions.
Hi there, Jo Nelson.
Thank you for joining the Community. It would be my pleasure to help answer any question you may have with your bank in QuickBooks Online.
I've checked here, and we haven't received any reports about this error message from the NatWest bank. Allow me to share some insights about this banking code.
This error happens when your bank's website rejects the login attempt due to your account already logged on. For more insight on how you can get rid of the error, I recommend visiting this article:
Please keep in touch with me here should you have any additional Banking concerns. The Community wants to make sure you're in good hands.
Just to confirm what I've done:
Made sure I'm not signed into the bank on browser
Turned off Face-ID on my app in case that had an impact
Cleared my cache/browing history and cookies
Tried incognito mode and two different browsers.
Still the same error!
Thanks for contacting us on Community.
Sorry to hear you are having trouble with your banking connection for NatWest.
Can I please confirm if you are trying to connect a joint account? Is this the first time you are attempting to connect? Also how long have you received the 179 error?
The main reason why the Error 179 is appearing is that you may have the corresponding banking app on your phone. We would be grateful if you can ensure that the background app refresh is toggled of and attempt to update/connect your account.
We would also be grateful if you can inform us whether or not you have been successful.
If you are using one of our small business products, not the self employed product, you can set up the direct feed if you are using a NatWest, Lloyds, HSBC or Royal Bank of Scotland.