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Level 1

Bank error 179 but not logged in

bank error 179 but I am not logged in

80 REPLIES 80
QuickBooks Team

Hi mail. I can certainly get this looked into for you. Wo...

Hi mail.
I can certainly get this looked into for you.
Would you just be able to confirm which bank it is that is giving you this error on QuickBooks.
Would I also be able to ask you to try clearing the cache and cookies and restarting your internet browser for me to see if this resolves the issue?
Level 1

I did try this.  I have also contacted QuickBooks Fri and...

I did try this.  I have also contacted QuickBooks Fri and today and am still awaiting them to resolve this
QuickBooks Team

Could I just confirm which bank it is your are trying to...

Could I just confirm which bank it is your are trying to connect and I will get this checked for you now.
Level 1

Natwest

Natwest
QuickBooks Team

Hi mail, How's everything going so far? I just want to ch...

Hi mail,

How's everything going so far? I just want to check back if you still need help with this concern.

Getting a bank error 179 is usually caused by multiple sign-ins to your bank account. This can include mobile or tablet devices or other applications that you use for online banking. 

If you're not logged in to any devices, we can do some troubleshooting steps such as using the incognito mode, or private browsing mode in your browser. Just press Ctrl+Shift+N on your keyboard, or if you're using either Mozilla Firefox or Internet Explorer (or Edge), press Ctrl+Shift+P

You can also switch to a different browser like Chrome or Firefox and try connecting your bank again, or proceed with clearing out your browser's cache. Here's a link with instructions on how to do this in each browser: https://community.intuit.com/articles/1145697

Feel free to reach out to us if you have any other concerns. Thank you.

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Hi there.

 

I am having this exact problem. I have tried everything you have suggested above with no luck at all. Obviously it is very important to have this resolved asap for me to get the benefits of having Quickbooks. Will this be fixed immediately? 

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Hi Mario,


If you’re sure that you’re not logged in to your bank account in multiple devices, please have our phone agents check this further. They have additional tools to see your setup and gather more information about this error.


You can find their number in using this link:  https://www.quickbooks.co.uk/contact/.


Please stay in touch if you have other questions.

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

I'm having the same issue with my Natwest/ QB accounts...

Moderator

Re: Hi mail, How's everything going so far? I just want to ch...

Hi there, Jo Nelson.

 

Thank you for joining the Community. It would be my pleasure to help answer any question you may have with your bank in QuickBooks Online.

 

I've checked here, and we haven't received any reports about this error message from the NatWest bank. Allow me to share some insights about this banking code.

 

This error happens when your bank's website rejects the login attempt due to your account already logged on. For more insight on how you can get rid of the error, I recommend visiting this article:

 

Fix banking error 179 in QuickBooks Online.

 

Please keep in touch with me here should you have any additional Banking concerns. The Community wants to make sure you're in good hands.

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Hi Jess,

 

I do not have permission to view the page you have sent the link to

 

I am also having this issue with Quickbooks and Natwest account

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Hello oj_anyanwu,

 

The contact number within that link is 0808 234 5337.

 

Thanks,

 

Talia

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Hi there.

I have just signed up to Quickbooks and am also having the same error linking a Natwest account.

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Just to confirm what I've done:

 

Made sure I'm not signed into the bank on browser

Turned off Face-ID on my app in case that had an impact

Cleared my cache/browing history and cookies

Tried incognito mode and two different browsers.

 

Still the same error!

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Thanks for contacting us on Community.

 

Sorry to hear you are having trouble with your banking connection for NatWest.

 

Can I please confirm if you are trying to connect a joint account? Is this the first time you are attempting to connect? Also how long have you received the 179 error?

 

Thanks,

 

 

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Hi, 

 

I am having the same issue. Can you please find a resolution urgently

 

THanks 

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Hi mozs11

 

The main reason why the Error 179 is appearing is that you may have the corresponding banking app on your phone. We would be grateful if you can ensure that the background app refresh is toggled of and attempt to update/connect your account.

We would also be grateful if you can inform us whether or not you have been successful.

 

If you are using one of our small business products, not the self employed product, you can set up the direct feed if you are using a NatWest, Lloyds, HSBC or Royal Bank of Scotland.

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

I am already signed out from the mobile app and all other places too yet it still doesn't work. Background app refresh is also turned off

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Same issue here!

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Hello Matt1984,

 

Can I also confirm you have tried the steps above?

 

Thanks,

 

Talia

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

Hi 

 

Im another Natwest user getting same error message

 

 

 

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Hello mandymore,

 

Are you using QuickBooks Online or Self Employed?

 

Thanks,

 

Talia

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

i believe self employed 

QuickBooks Team

Re: Hi mail, How's everything going so far? I just want to ch...

Hello,

 

Do you have access to Facebook or Twitter? If so, could you PM us your email address so we can look into this further for you?

 

Thanks,

 

Talia

Level 1

Re: Hi mail, How's everything going so far? I just want to ch...

ok i can tweet that's no problem