cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Frequent Explorer *

Bank reference numbers not coming through

Has anyone noticed the bank’s reference numbers have stopped coming through to QuickBooks.

 

I’m with Halifax Bank of Scotland. The bank connection was broken for the first 2 weeks in March, then when it started working again the reference numbers on each transaction has stopped coming through. This has messed up all my banking rules. 

 

Any solutions available? 

1 REPLY 1
QuickBooks Team

Re: Bank reference numbers not coming through

Hi Clelland1982,

 

l got solution for the affected transactions.

 

First, you can check them in your banks website to verify if there are reference numbers. If you see the numbers, you can download them in a web connect file. You can also call your bank so you'll know if they've made changes to the transactions they send to QuickBooks. 

 

Second, go the Banking page in QuickBooks and exclude the affected transactions. If they are already in your register, you can click the Reviewed or In QuickBooks tab and undo them. Once they're undone, they'll go back to the For Review tab where you can exclude them.

  1. Check the box next to the affected transactions.
  2. Click Batch Actions.
  3. Select Exclude Selected.

Third, upload your bank transactions.

 

On the other hand, I've searched to see if we have a reported issue with the bank regarding reference numbers, but I haven't seen as of the moment.

 

For your future transactions, please observe is behavior still occurs. If yes, please contact our Chat or Phone team to check this further.

  1. Click on Help.
  2. Choose Contact us.
  3. Write a short detail of the issue and click on Let's talk.
  4. Choose from Chat or Get a callback.

Please go back to this thread if you have more questions.