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Daniel Smith
Level 1

Cancel my subscription

I subscribed to quickbooks for £3.99 per month. After a month the app told me my free trial had ended and I needed to subscribe again. I decided not to. I am still being charged £3.99 but cannot use the app as it is still telling me to subscribe? I cannot get in to my account to press the gear icon to cancel that way. Could you please unsubscribe for me please? I have just paid £3.99 for an app I cannot and don’t want to use. 

3 REPLIES 3
Rose-A
Moderator

Cancel my subscription

Hey there, Daniel Smith.

Helping you cancel your subscription is my priority. Let's get this canceled.

 

I don't want to see you go, but I can show you how to cancel your QuickBooks Online subscription.

 

Here's how:

 

  1. Sign in to QuickBooks Online as an admin user.
  2. Go the Gear icon and select Accounts and Settings.
  3. Select the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel or Cancel Trial.
  5. Follow the steps on the screen to cancel your subscription.

Also, you can cancel your subscription through an Android:

  1. Open the Google Play Store on your Android device.
  2. Select the menu icon.
  3. Select My Apps.

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  4. Select QuickBooks Online.

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  5. Select Cancel to cancel your subscription.

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You can get more details in this article: How to unsubscribe or cancel QuickBooks Online subscription purchased through an app store (iOS or A....

 

If you'd like someone to walk you through this process, feel free to reach out to our QuickBooks Online Support.

 

Please know I'll be here if you decide to revisit QuickBooks in the future. Take care.

David James Wheeler
Level 1

Cancel my subscription

I want to cancel my self employed subscription and after following the hints suggested through 'billing info' and cancel subscription, this is not working? 

I am now employed and therefore no longer need to use quickbooks for invoicing, taxes etc so the service is no longer needed and I want to cancel the 9.99 per month billing? Please advise

GeorgiaC
QuickBooks Team

Cancel my subscription

Hi David, 

 

Did you sign up to the QuickBooks Self-Employed app via the GooglePlay or Apple store? If so you would need to cancel the subscription via the subscription management section of the app store. 

 

Thanks Smiley Happy 

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