This happens because QuickBooks only displays Journal Entries in the match screen if a line is posted directly to the bank account. Without that specific bank credit, the system cannot link your payroll totals to the bank feed.
To fix this, ensure the journal includes the correct bank account and an amount that matches the bank transaction exactly. Then, go to the Bank Transactions tab, select the payment, and click Find Match. If the entry is still hidden, expand the date range and verify the Journal entry filter is enabled to reveal the transaction.
I’ll keep an eye on this thread if you have additional questions or concerns.
