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Pete650
Level 1

Cannot save custom form style

Hi  

 

I’m having problems changing my form styles because the changes will not save.

 

I continuously get a loading image when trying on a browser.
I’ve tried standard and incognito windows with cleared cache. 

On the app I have a similar issue. When I click “apply” the button goes from black to greyed out and the page does not save. 

Can anybody please suggest a fix? 
TIA

Solved
Best answer January 30, 2023

Accepted Solutions
ReymondO
QuickBooks Team

Cannot save custom form style

Hi there, @Pete650.

 

Thanks for sharing the steps that you've take to resolve issue.

 

Let's try opening your account on another supported browsers. This might be a temporary issue with your current browser and QuickBooks. That way, you can save your customization. 

 

The following browsers are supported on both web and mobile devices:

 

  • Google Chrome: version 78 or newer
  • Mozilla Firefox: version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
  • Microsoft Edge: version 75 or newer
  • Safari: version 12 or newer (Mac only)
  • Opera: version 68 or newer
  • Samsung: version 10 or newer

 

To know what computer and browser you need for the best experience when using QuickBooks, please check out this article: System requirements for QuickBooks Online.

 

I've also included a detailed resource about customizing sales forms and creating recurring templates in QuickBooks: 

 

 

Let me know if you need further assistance with the customization process. I’ll get back to help and make sure this is taken care of for you. Have a great rest of the day.

View solution in original post

1 REPLY 1
ReymondO
QuickBooks Team

Cannot save custom form style

Hi there, @Pete650.

 

Thanks for sharing the steps that you've take to resolve issue.

 

Let's try opening your account on another supported browsers. This might be a temporary issue with your current browser and QuickBooks. That way, you can save your customization. 

 

The following browsers are supported on both web and mobile devices:

 

  • Google Chrome: version 78 or newer
  • Mozilla Firefox: version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
  • Microsoft Edge: version 75 or newer
  • Safari: version 12 or newer (Mac only)
  • Opera: version 68 or newer
  • Samsung: version 10 or newer

 

To know what computer and browser you need for the best experience when using QuickBooks, please check out this article: System requirements for QuickBooks Online.

 

I've also included a detailed resource about customizing sales forms and creating recurring templates in QuickBooks: 

 

 

Let me know if you need further assistance with the customization process. I’ll get back to help and make sure this is taken care of for you. Have a great rest of the day.

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