Clarification of annual billing no. [Removed]

I can route you to the right support, gnigcdc.

The Community is a public forum and we're unable to look into your personal information. I'd suggest getting in touch with our Customer Support Team so they can check your billing information and what it is for securely. 

Let me show you how to contact us:

1. Log in to your QuickBooks Online account.
2. Click the Help icon at the upper-right. 
3. Select Contact Us. 
4. Enter a brief description of your concern something like billing information. Click Let's talk.
5. Select the best way you'll want to reach out to us. 

You can also check our support hours and types to be guided on our availability. 

To help you manage your billing and subscription details, you can click here. 

I'm just around the corner if there's anything else that you need help with. You take care and have a  great day!

Dear Catherine,

Thank you for your reply but I contact 2 customer support representatives. I already waste one month and still doesn't get the answer.  Is it possible to contact the billing team directly?

Best regards,

Chongon T.

Hello there, @gnigcdc.

I'd like to ensure that you'll be able to get the help that you need and have this billing concern sorted out.

To provide clarifications regarding the annual billing and get in touch with the billing team, I recommend contacting our Customer Care Team. They have the necessary tools to pull up your account and provide your billing details. They will also discuss with you the information regarding the fees of your subscription.

We've recently updated our customer care experience. The best way to reach our support team is through chat. 

Here's how you can reach our support:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Start a chat.

Please let me know how the conversation goes by leaving a reply below. I'll be around to assist you if there's anything else that you need. Have a good one! 

Dear Betty,

Thank you for your email. I did all process that you have provided to me.  After chat, I send email every day to customer service representative. So I try to find the support that I can get the quick answer.

Do I have to contact the 3rd customer service representative to start over?

Kind regards,

Chongon T.

Hello Gnigcdc, 

Thanks for coming back to us, 

If you ring the helpline on 0808 234 5337, The agent you speak to will be able to help you with your billing query for you.