I understand how challenging this situation may have been, john.
Also, I appreciate the screenshot you've provided. Let me share some details about this matter.
The QuickBooks Community account is determined by the region you've set up upon creating your QuickBooks Online (QBO) account.
Meanwhile, I recommend using this link to enable you to post questions within the UK region: https://quickbooks.intuit.com/learn-support/uk-quickbooks-community/misc/03/community-uk.
Also, you can check out some helpful articles for ideas about managing your business in QuickBooks: QuickBooks Learn and Support US-Account-Management.
Hit the Reply button if you require further information on QuickBooks Community. Take care!
