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The Alternative Handyman
Level 1

Company information error

Hello all, 

 

Just started using QuickBooks self employed today and it won't let me save my company information at all, either on the drop down menu or the invoice edit. 

 

No error number just message saying "unable to update your company information"

 

Any help would be appreciated greatly. 

 

Thanks 

 

 

1 REPLY 1
JaeAnnC
QuickBooks Team

Company information error

Thanks for posting in the Community, @The Alternative Handyman. Let's troubleshoot your QuickBooks Self-Employed (QBSE) mobile app to ensure you can update your company information.

 

First, let's reset your app's data to access the program in a clean slate. To do that:

 

  1. Select the menu at the top right.
  2. Choose Help & Feedback.
  3. Click Refresh Data and then Refresh.

 

If the issue persists, I suggest utilizing a supported mobile web browser. Then, change your business information from the invoice page. Here's how:

 

  1. Log in to your QBSE account.
  2. Go to Invoices and tap Create Invoice.
  3. Select Edit work info.
  4. Update the necessary information, then Save.

 

Moreover, refer to this article so you can have an overview of the financial aspects of your company: Export transactions and get reports in QuickBooks Self-Employed.

 

Feel free to visit us whenever you have additional questions about updating your company details. I've got your back always. Stay safe, and have a great rest of the day.

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