Connecting to HMRC for VATs/MTDs, but we have 2 separate HMRC Accounts

Riki Shinozuka · ‎April 19, 2019

Hi,

We have been having issues filing our VATS to HMRC through MTDs. Whenever we try to make the submission, it gets rejected.

We have 2 separate HMRC accounts; one for submitting payroll/payroll taxes, and another for VATs. Quickbooks allowed us to add our 2 HMRC accounts, but submissions fail, so we would like to know if anything can be done to resolve this (as to whether we can continue to operate using 2 HMRC accounts), or if we will need to reach out to HMRC directly to unify our accounts in order to file through MTD and submit payrolls.

We are operating of Quickbooks Online.

Thank you

MirriamM · ‎April 19, 2019

Thanks for visiting to the Community, Riki Shinozuka,

Let me help share information in submitting VAT returns to HMRC.

In order to file VAT return to HMRC, make sure to use the login credentials for submitting payroll.

To get this be fix, we can perform some basic troubleshooting steps like using an incognito/private browser.
Just follow the keyboard shortcuts below to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift +N

Once able to open a private browser, try to submit VAT return again.

I'd appreciate if you can update me on how it goes. I'll be here if there's anything else you need about QuickBooks Online. I'm wishing you continued success.

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Connecting to HMRC for VATs/MTDs, but we have 2 separate HMRC Accounts

Connecting to HMRC for VATs/MTDs, but we have 2 separate HMRC Accounts

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