Hi there, @timandteresa. I appreciate you sharing those details and the troubleshooting steps you’ve already taken. Loading issues are often caused by low device storage, so for the best experience with QuickBooks Online, please ensure that your device has sufficient space available.
Since the issue persists, I recommend contacting our QBO Live Support team. They have the advanced tools necessary to investigate this further and provide you with a suitable resolution.
Here's how to reach them:
- Go to the Help (?) icon, then select the Assistance tab.
- Click on Talk to a human or type Contact Support.
- Choose either to start a Chat or get a Callback to receive help.
To ensure timely assistance, please check our support hours.
Let us know if you have any further questions, and we'll be here to help anytime.