I use QBO but have a client who was using a desktop version and when his computer crashed, he had back ups of his data but lost his company files. Problem is that QBO cannot take a back up onboard, only a company file. I had already downloaded a trial version of the desktop version but that had expired. SO, I need to buy into the desktop version to be able to work on my client's back up but it seems QuickBooks refuses to speak to me as they don't want to sell the desktop programme.
QBO sales team can't help and have requested the desktop people to contact me but after weeks, still no contact.
All QuickBooks wanted to know was how many clients I've got on Xero! I've been using QB since its inception in the UK in the 80s so I'm not pleased at being treated so badly!!
Hi, thank you for responding. Ideally I just want to activate Desktop Premier Accountant 2021 trial but either 2019 or 2020 would do to harvest data from back ups, until March 2022. Where exactly do I purchase?
Consider to install the trial version for QBD 2019 and 2020 to make sure you are able to restore the backup file before buying the new license. Contact us in private for details.