I use QBO but have a client who was using a desktop version and when his computer crashed, he had back ups of his data but lost his company files. Problem is that QBO cannot take a back up onboard, only a company file. I had already downloaded a trial version of the desktop version but that had expired. SO, I need to buy into the desktop version to be able to work on my client's back up but it seems QuickBooks refuses to speak to me as they don't want to sell the desktop programme.
QBO sales team can't help and have requested the desktop people to contact me but after weeks, still no contact.
All QuickBooks wanted to know was how many clients I've got on Xero! I've been using QB since its inception in the UK in the 80s so I'm not pleased at being treated so badly!!
