Contacting UK Customer Services

Thank you for the reply.

I understand that my version is discontinued and no longer supported. I have no requirement for any accounts software currently so no need to purchase or load trial versions especially if they re incapable of opening an older versions file.

All I wish to do is open my licensed copy of Quickbooks 2016 Premier to retrieve my data. I was able to do this but unfortunately had to perform a clean install of my computer and now I can't. 

As I understand it I require a Validation Code but have been unable to get a find a functioning link or phone number for customer services

Please advise how I can open my company file without purchasing or installing trial software.

I have used the link proved to contact support but the buttons do not work for Call Us and Message Us (Tried two browsers). Are they only active during the stated hours?

Perhaps Quickbooks should consider removing the requirement to register for versions no longer supported to allow people access to their licensed copies should they need.

I look forward to your reply.

I'm here to help you get your license number so you can install QuickBooks Desktop, NickB4.

You can find your QuickBooks Desktop license number in two ways. To begin, you can log in to the Customer Account Management Portal(CAMPS) Site. I'll show you how.

1. Sign to camps.intuit.com.
2. Look for QuickBooks in the Product & Services link.
3. Click Details.

The QuickBooks License Lookup tools are the second choice. You can toggle by business email or phone number used when the product license was purchase. Here is the link: https://emaillicense.quickbooks.com/app/qbdt/licensenumber.

If you're still having trouble finding your license number, I'd suggest reaching out to our QuickBooks Desktop Support . They can securely access your account.

Phone support is available from Monday through Friday from 9 AM to 6 PM, and Chat support is accessible from Monday until Friday from 8 AM to 8 PM local time.

If you haven't had your QuickBooks Desktop installer, you can use this link to download your QuickBooks version: Download QuickBooks Desktop. I've also added this article for your reference: Install QuickBooks Desktop.

Let me know if you need anything else. We're always here to back you up.

Thanks for the response.

I have my License Key and Product code as I still have the original packaging.

Its the validation process that fails with Quickbooks. Apparently I need a validation code to run the software as the automatic validation is no longer supported.

Tried logging in to camps.intuit.com and it appears I have two accounts. The first one shows no linked software and the other is asking that I contact customer services. So sadly no further forward.

The License lookup found no records under my email and the phone number option is not able to accept UK phone numbers.

I am hopeful that the Customer Services link will become active during office hours. Not sure why no one seems to be able to quote the Customer Services phone number but only refer to links that are greyed out. Finding what should be a simple request very long winded and frustrating.

Hi there, NickB4.

I appreciate you for coming back to the thread to add further details about your concern. This isn't the kind of impression that I'd like you to have when trying to contact our Support. We also know how much time it can take when something isn’t working the way you need it. This is why the QuickBooks team is making great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible.

There are three ways to see your product info or license number. Either in the camps.intuit.com or the license tool shared above and the other one is in the product information window.

Here's how:

1. Open your QuickBooks.
2. On your keyboard, press F2.
3. See your license and product number at the opt of the Product Information window.

On the other hand, we are currently unable to provide an exact number to contact our QuickBooks Support. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. Please note that they're only open for a phone call from Monday through Friday from 9 AM to 6 PM. For chat support, they are available Friday 8 AM to 8 PM local time.

Additionally, I'm adding this article to view various details on how you can fix the possible error messages that might encounter after you register, subscribe, or sync your data in QuickBooks Desktop: Fix license, validation, and registration errors in QuickBooks Desktop.

I'm just a post away if you still have questions or concerns with the program. Don't hesitate to reply anytime. Take care and have a wonderful day ahead.

Your help is appreciated.

However, please note as stated I have my License information. That is not the issue. It is the validation process that is failing, apparently because the software is no longer supported. Hopefully I will be able get get the required validation code from your telephone support.

@NickB4 

You have to chat Support to ask the validation code. If they refused to give one, you don't have any other option but upgrading your version, migrate to QB Online, or migrate to another accounting app. You can purchase a one time license of QB Desktop 2019 UK version to lower your cost.

I have a similar issue and has been on the phone for 2 days straight.

I have 3 Quikbooks Desktops subscriptions. Pro 2017

[removed]

Unfortunately, I lost the info on the 3rd License No:

Please can you help ?

I have been phoning all numbers I could lay my hands on. FOR 2 DAYS NOW.

I run a homebased business and cannot send out my invoices, nor do I have a clue on outstanding invoices.

I rightfully paid for that License number, and I should get it somewhere.

Intuit Desktop in the UK do not answer their phones

That License number must be somewhere because I am not interested in the online Quickbooks.  I want to carry on with the Desktop program.

No-one even seems to want to assist me.

I was not notified that this service has been retracted from SA.  Why should I pay the price of loosing 20 years business.  I have a backup and we tried to install it on another laptop that also has Quikbooks but it says the file that I want to recover is an old version and I should update it first.

Now how can I do that if I cannot get my license number to install it.

Can I speak to a high ranking manager PLEASE

Best Regards

Gloudine [removed]

Director

[removed]