Contacting UK Customer Services

Anonymous · ‎October 17, 2021

Hi.

Anyone know the phone number to contact UK Customer Services?

Trying to reregister 2016 Desktop version as need access to old company file. Unfortunately, it appears as no longer supported the online registration doesn't work.

I have gone through all the help pages, installed and run the ToolsHub. When I go to the help menu and the Need to get in touch either by Phone or Message they are both greyed out and wont work.

I have spent hours try to get this to work and until I can get passed this registration the software is redundant including using to access help.

Cheers

LieraMarie_A · ‎October 17, 2021

Thank you for sharing the steps you've taken in resolving the issue, @Anonymous.

QuickBooks Desktop 2016 is already discontinued and no longer supported . You might want to consider upgrading your QuickBooks Desktop so you can continue running your business processing.

If you're interested, you may try the 30-day trial of the latest QuickBooks Desktop version. However, before installing the QuickBooks trial version, ensure that the system meets the proper configurations to run the QuickBooks smoothly. Once done, you can now start installing the latest trial version of QuickBooks Mac. Keep in mind that you're unable to recover a company file that is lower than the current edition.

Here's how:

Go to this link: Download a trial of QuickBooks Desktop.
Click the link for the QuickBooks Desktop edition you'd like to install.
Open the QuickBooks.exe file you downloaded.
Close all running applications.
Double-click the downloaded installer The QuickBooks installation window opens automatically.
Drag the QuickBooks icon to the Applications folder. The Applications folder opens automatically.
Double-click the QuickBooks icon to open the application.

Check out this article for your reference: Install QuickBooks Desktop. Once done, restore your company file.

Should you prefer to speak to someone over the Phone or Chat, follow the instructions below:

Select QuickBooks Desktop Help from the Help menu.
Click Contact Us.
Type in a short description of your concern, then Continue.
Choose a way to connect with support.

I'm sure that an agent would be happy to assist you with any questions that you have.

Thanks for reaching out. Don't hesitate to get back to us if you need further assistance in restoring your file. I'll keep an eye out for your response.

View solution in original post

LieraMarie_A · ‎October 17, 2021

Thank you for sharing the steps you've taken in resolving the issue, @Anonymous.

QuickBooks Desktop 2016 is already discontinued and no longer supported . You might want to consider upgrading your QuickBooks Desktop so you can continue running your business processing.

If you're interested, you may try the 30-day trial of the latest QuickBooks Desktop version. However, before installing the QuickBooks trial version, ensure that the system meets the proper configurations to run the QuickBooks smoothly. Once done, you can now start installing the latest trial version of QuickBooks Mac. Keep in mind that you're unable to recover a company file that is lower than the current edition.

Here's how:

Go to this link: Download a trial of QuickBooks Desktop.
Click the link for the QuickBooks Desktop edition you'd like to install.
Open the QuickBooks.exe file you downloaded.
Close all running applications.
Double-click the downloaded installer The QuickBooks installation window opens automatically.
Drag the QuickBooks icon to the Applications folder. The Applications folder opens automatically.
Double-click the QuickBooks icon to open the application.

Check out this article for your reference: Install QuickBooks Desktop. Once done, restore your company file.

Should you prefer to speak to someone over the Phone or Chat, follow the instructions below:

Select QuickBooks Desktop Help from the Help menu.
Click Contact Us.
Type in a short description of your concern, then Continue.
Choose a way to connect with support.

I'm sure that an agent would be happy to assist you with any questions that you have.

Thanks for reaching out. Don't hesitate to get back to us if you need further assistance in restoring your file. I'll keep an eye out for your response.

Anonymous · ‎October 17, 2021

Thank you for the reply.

I understand that my version is discontinued and no longer supported. I have no requirement for any accounts software currently so no need to purchase or load trial versions especially if they re incapable of opening an older versions file.

All I wish to do is open my licensed copy of Quickbooks 2016 Premier to retrieve my data. I was able to do this but unfortunately had to perform a clean install of my computer and now I can't.

As I understand it I require a Validation Code but have been unable to get a find a functioning link or phone number for customer services

Please advise how I can open my company file without purchasing or installing trial software.

I have used the link proved to contact support but the buttons do not work for Call Us and Message Us (Tried two browsers). Are they only active during the stated hours?

Perhaps Quickbooks should consider removing the requirement to register for versions no longer supported to allow people access to their licensed copies should they need.

I look forward to your reply.

Giovann_G · ‎October 17, 2021

I'm here to help you get your license number so you can install QuickBooks Desktop, NickB4.

You can find your QuickBooks Desktop license number in two ways. To begin, you can log in to the Customer Account Management Portal(CAMPS) Site. I'll show you how.

Sign to camps.intuit.com.
Look for QuickBooks in the Product & Services link.
Click Details.

The QuickBooks License Lookup tools are the second choice. You can toggle by business email or phone number used when the product license was purchase. Here is the link: https://emaillicense.quickbooks.com/app/qbdt/licensenumber.

If you're still having trouble finding your license number, I'd suggest reaching out to our QuickBooks Desktop Support . They can securely access your account.

Phone support is available from Monday through Friday from 9 AM to 6 PM, and Chat support is accessible from Monday until Friday from 8 AM to 8 PM local time.

If you haven't had your QuickBooks Desktop installer, you can use this link to download your QuickBooks version: Download QuickBooks Desktop. I've also added this article for your reference: Install QuickBooks Desktop.

Let me know if you need anything else. We're always here to back you up.

Anonymous · ‎October 17, 2021

Thanks for the response.

I have my License Key and Product code as I still have the original packaging.

Its the validation process that fails with Quickbooks. Apparently I need a validation code to run the software as the automatic validation is no longer supported.

Tried logging in to camps.intuit.com and it appears I have two accounts. The first one shows no linked software and the other is asking that I contact customer services. So sadly no further forward.

The License lookup found no records under my email and the phone number option is not able to accept UK phone numbers.

I am hopeful that the Customer Services link will become active during office hours. Not sure why no one seems to be able to quote the Customer Services phone number but only refer to links that are greyed out. Finding what should be a simple request very long winded and frustrating.

ChristieAnn · ‎October 17, 2021

Hi there, NickB4.

I appreciate you for coming back to the thread to add further details about your concern. This isn't the kind of impression that I'd like you to have when trying to contact our Support. We also know how much time it can take when something isn’t working the way you need it. This is why the QuickBooks team is making great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible.

There are three ways to see your product info or license number. Either in the camps.intuit.com or the license tool shared above and the other one is in the product information window.

Here's how:

Open your QuickBooks.
On your keyboard, press F2.
See your license and product number at the opt of the Product Information window.

On the other hand, we are currently unable to provide an exact number to contact our QuickBooks Support. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. Please note that they're only open for a phone call from Monday through Friday from 9 AM to 6 PM. For chat support, they are available Friday 8 AM to 8 PM local time.

Additionally, I'm adding this article to view various details on how you can fix the possible error messages that might encounter after you register, subscribe, or sync your data in QuickBooks Desktop: Fix license, validation, and registration errors in QuickBooks Desktop.

I'm just a post away if you still have questions or concerns with the program. Don't hesitate to reply anytime. Take care and have a wonderful day ahead.

Anonymous · ‎October 17, 2021

Your help is appreciated.

However, please note as stated I have my License information. That is not the issue. It is the validation process that is failing, apparently because the software is no longer supported. Hopefully I will be able get get the required validation code from your telephone support.

Fiat Lux - ASIA · ‎October 18, 2021

@Anonymous

You have to chat Support to ask the validation code. If they refused to give one, you don't have any other option but upgrading your version, migrate to QB Online, or migrate to another accounting app. You can purchase a one time license of QB Desktop 2019 UK version to lower your cost.

Gloudine · ‎November 01, 2022

I have a similar issue and has been on the phone for 2 days straight.

I have 3 Quikbooks Desktops subscriptions. Pro 2017

[removed]

Unfortunately, I lost the info on the 3rd License No:

Please can you help ?

I have been phoning all numbers I could lay my hands on. FOR 2 DAYS NOW.

I run a homebased business and cannot send out my invoices, nor do I have a clue on outstanding invoices.

I rightfully paid for that License number, and I should get it somewhere.

Intuit Desktop in the UK do not answer their phones

That License number must be somewhere because I am not interested in the online Quickbooks. I want to carry on with the Desktop program.

No-one even seems to want to assist me.

I was not notified that this service has been retracted from SA. Why should I pay the price of loosing 20 years business. I have a backup and we tried to install it on another laptop that also has Quikbooks but it says the file that I want to recover is an old version and I should update it first.

Now how can I do that if I cannot get my license number to install it.

Can I speak to a high ranking manager PLEASE

Best Regards

Gloudine [removed]

Director

[removed]

Nic26 · ‎May 27, 2024

Hi Liera Marie,

Hope you are doing well my old PC Crashed and I need to re-install QB 2019 Pro on my new PC but I need a Validation Code, can you please assist me with this.

MsNorthPND18 · ‎May 27, 2024

Hello, @Nic26.

Welcome to the QuickBooks Community.

I have read that this has been duplicated post. I would like to inform you that you can check on this post.

If you're not notified, here's the link: https://quickbooks.intuit.com/learn-support/en-za/other-questions/re-validation-code-required/01/144...

If you have other questions about reinstalling QuickBooks on your PC, please comment down below. I will be glad to answer you.

Topics

Training

Community

Resources

Contacting UK Customer Services