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Level 2

Country on company address

I need some advice, please. I have customers abroad and when I produce an invoice for them I don't seem able to add my company's country (UK) to my address on the invoice. The address only shows street name, city, county and post code, but not the country. I have tried to edit the accounts settings, but no luck. Is there anyway I can include the country on my company's address? I know I can add a footer line, but since the address appears at the top of the invoice, it would make sense if I could add 'UK' after the post code. 

 

Thanks in advance!

 

7 REPLIES 7
Highlighted
QuickBooks Team

Country on company address

Hey marlocu13,

 

There is not a field for the Country but you can enter this after the postcode by going to the Settings Wheel > Custom Form Styles > Edit > Content > Address and edit here Smiley Happy

Highlighted
Level 2

Country on company address

Hi Georgia C., 

Thanks for your reply. I have tried that, but if I enter anything after the post code I get a message saying, please enter a valid post code.  I don't seem to be able to enter anything else on that box other that the post code.  Any other suggestions? If not I will just have to enter the address as a footer line instead of at the top. It seems a bit silly not being able to show the country on the full address, I don't really understand the reason for it...

 

Thanks again!

Highlighted
QuickBooks Team

Country on company address

Hey marlocu13,

 

My apologies as I had not entered a valid post code - the only other option would be to enter the country after the city.

 

I appreciate these are not ideal solutions and agree it would be great to have a field for this so I'll raise this as a product request with our developers Smiley Happy 

Highlighted
Level 2

Country on company address

Georgia C,

yes, I also tried that, but it doesn't look right, as it shows the city and country in one line and then the county and post code after. It's not a "normal" address format if you know what I mean. It would be great to have the option to add the country on a separate field, so I appreciate your offer to suggest it to your developers.  In the meantime I will enter the full address as a footer note instead. 

 

Thanks for all your help. Smiley Happy

Highlighted
Level 1

Country on company address

It's pretty amazing to me that a country code isn't included as standard in an internationally used piece of software like this. I have clients all over the world and it's embarrassing having to "frig" the address on an invoice.

Highlighted
Level 1

Country on company address

I just saw that all my invoices don't have the country on it... I am shocked that I didnt see that earlier.
And even more shocked that you cannot put it properly into quickbook?!

Highlighted
QuickBooks Team

Country on company address

Hello, Daniel. 

 

We always want our documents to be clear and specific when it comes to addresses and other data. I, for one, would also like to enter details properly and neatly. 

 

That said, I'm here to share details about the current address format, and help you get around it. 

 

QuickBooks Online uses the pre-built address data specific to the United Kingdom. The format is an indication that it's within the UK. However, I would agree that putting "UK" or "United Kingdom" at the end of the address format would benefit overseas customers (who are unfamiliar with the cities and post codes in the UK). 

 

For now, you'll want to follow what Georgia suggested in her previous posts if you haven't already done so. Include "UK" or "United Kingdom" country tag at the end of the city or street name. Aside from her steps, you can also do this in the Account and Settings page. Here's how:

.

  1. Click the Gear icon, then choose Account and Settings.
  2. Go to the Company tab.
  3. Click the Address section.
  4. Add UK or United Kingdom in the Street or City box.
  5. Hit Save, then Done.

 

Address1.PNG

 

Doing this will update the existing invoices. You can resend them to your customers if necessary.

 

Address2.PNG

 

To resend invoices:

 

  1. Go to Sales, then choose the All Sales tab (or Invoices). 
  2. Check the invoices you want to send. 
  3. Click the Batch actions button, then choose Send transactions (or Send invoices depending on what tab you're in). 

 

Address3.PNG

 

 

Alternatively, you can use the footer line (or other note boxes) as mentioned by marlocu13. Visit this article if you need a guide on how to customise your templates. 

 

We are continuously adding features and improvements for QuickBooks Online. A proper address format might be included in the future. That said, you can find news about our product updates here

 

Our articles are always available if you need help with other tasks in QuickBooks Online. Browse a topic and select an article here

 

We're always here to listen if you have concerns regarding other features. You're welcome to post again or leave a reply below. You can also include other questions about the product.