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Level 1

Customer can't open emailed invoice

Customer receives email from myself with invoice attached through from my QB application. Customers try to open email invoice link and it either says unavailable or the invoice button seems frozen. I have proof sent to myself. On opening email the link for the invoice freezes but multiple presses it finally opens.


Ive had these issues multiple times over the last month. Ive checked the community pages and there always seems to be somebody complaining of the same with QB response saying its being dealt with and in mean time to export PDF or tell customer to address their browsers. The whole point of me using QB is to save time and improve efficiency and to look PROFESSIONAL. Not to have to explain multiple times to customers that the company im paying to send my invoices is not currently working.


Sort it out QB or you will find people like me will start looking elsewhere.


Customer can't open emailed invoice

I can see the urgency of getting this resolved, @itchydog


There's currently an ongoing issue with the Invoice being unavailable when trying to view. Rest assured, our Product Engineers are working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list of affected users and receive email updates. 


To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.


If you want to add customization on your sales forms in the future, you can check this article for a guide: Customise invoices, estimates, and sales receipts in QuickBooks Online.


I appreciate your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

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