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Customers unable to view invoices

Our customers require a full invoice, ie address, work detail, etc. But, for the last 3 months or so, i have needed to re-send the invoices as PDFs. Not only is this inconvenient, it also means that QB isn't helping us track invoice views. 


Any suggestions as to why this is happening now? and how to fix it? 

QuickBooks Team

Re: Customers unable to view invoices

Hi Smills


We would be grateful if you can send a test invoice to yourself to establish if you are able to see the entire invoice. We have sent an invoice to ourselves and we are able to see all the details.