Data issues migrating from Desktop to QBO

Open your company file and navigate to Edit > Preferences menu. What kind of tax terms do you see? What is Sales Tax, VAT or GST?

Hello Cat83, thanks for posting on the Community page, so  under your email address we can see 2 accounts one is a simple start account that is a UK account and the other is an Advanced account that is US. If you are trying to migrate into the US account you can't with having a UK desktop account. You would need to cancel the US account and take out a new UK account instead and do the migration again into the correct account. You should still be able to use the same email address for the new UK advanced account. Here Is the link to purchase a UK advanced account. There is no other way to do this as you can't move accounts from one region to another it has to be the same region.

From looking, it would appear to be a US version from some of the answers.  As I'm not set up for tax on here, nothing stands out, but "dollars" and the constant error messages for it not working with a UK version anywhere would indicate a US system I'd think.

Is there any way to convert the US file that I presumably have to a UK version in order to use my data for QBO?

@Cat83 

If you are using QB Desktop US version, you need to buy another 3rd party service to convert data to QB Online UK version. Click on my profile name and you will find our website address to send an email to.

I think it automatically seemed to assign the company file to a US account when it was uploaded on a call with your help desk.  I only want the one file obviously, and I can see when I go into it that there are two accounts, which is not what I want, no.  

I'm fine to go through whatever steps, but in honesty, this is pretty confusing and I'd appreciate just knowing if |I will be able to use the QBO UK version with my current desktop data eventually, which I now believe to be a US file?

I have looked in the account and now see what you mean.  The account shows two things (both company names are the same one, they are just actual vs trading name).  When I upload from my desktop version, it is creating a US account as it's a US version I presume.

Therefore, my basic question is, "How do I use my data to upload to a UK version?"  Does that necessitate a file conversion with a third party, or is there a way to get these files read?

Thanks!

Hi Cat, thanks for getting back to us. 

It isn't possible to migrate data cross-region between products (both QBDT and QBO). As such, it isn't possible to switch from US to a UK version. You may find a third party which is able to complete this, however, we don't endorse any specific service. 

If you are looking to use QuickBooks Online UK, we'd recommend setting this up as a new account by entering opening balances. Please get back to us below if you need any further guidance.