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gabrielle45-hotm
Level 1

Does anyone else have internal server error code when submitting vat return?

I have had an error code when trying to submit my vat return. I have clicked take action, but it won't let me prepare return look at that drop down
2 REPLIES 2
Daniela_A
QuickBooks Team

Does anyone else have internal server error code when submitting vat return?

I'll make sure that you can submit VAT return, @gabrielle45-hotm.

 

Before anything else, can you provide me the exact error code so I could dig deeper into the issue?

 

For now, we can try performing some trouble shooting steps. A cache full of history and temp files can cause unexpected behaviors, such as getting an error while submitting VAT. To rule this out, log in to your QuickBooks account using a private browser. 

 

Use these keyboard shortcuts based on the browser you're using:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

 

Once you're in, try submitting vat return again. If it's now working well, go back to your regular browser and then clear its cache to start over fresh. Alternatively, you can use other supported browsers to further isolate the issue.

 

I've also enclosed an article that you can read to help avoid problems and mistakes that could affect your VAT return: QuickBooks VAT error checker FAQ.

 

Just add a comment below if you need more help in dealing with your other tasks. I'll always have your back.

emmam6
Moderator

Does anyone else have internal server error code when submitting vat return?

Hello Community users, we just wanted to pop in and add a helpful article with steps to fix MTD errors in QuickBooks Online that you may find useful if you are experiencing any errors with MTD. Any questions at all on this we'd be happy to help, just add your query to the thread

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