Employee has left but i can't run his P45

I know it can be difficult when you can't issue a P45, Kirsten 1. I'm here to assist you with that. 

The P45 will show up when you mark your employee as a leaver before their last pay run. Since your employee was marked as a leaver after running their final pay, I'd suggest deleting the last pay run. Here's how: 

1. Go to the Employees or Payroll menu.
2. Select Payroll History and choose the most recent period.
3. On the Payroll details page, click Actions and select Delete Payroll.
4. Type YES in the box, then click Delete.
5. Repeat these steps for any additional pay runs that need deleting.

Then, you can marking your employee as a leaver. I'll show you how:

1. Go to the Employees or Payroll menu.
2. Select the name of the employee to open the profile.
3. Choose Actions and then select Mark as leaver under the employee name.
4. For the Details of leaving,
   • Add the employee's leaving date.
   • Enter the employee's reason for leaving.
   • Click Save.
5. Select Done to dismiss the note that their P45 will be available at the end of the final payroll.

For your visual reference, I'd suggest visiting this article: Mark Employee as a Leaver.

Once done, I'd suggest running a payroll again. Then, you can issue the P45 by going to the Documents on the individual Employee's profile page. You can also check out this article for more details: Employee P45 in QuickBooks Online Standard Payroll.

Additionally, I've included an article that'll help you stay informed about what to do when your employee leaves: One of your Employees Leaves or Retires.

I'll be right here to help if you need further assistance with the process, Kirsten 1. It's always my pleasure to help you out again.

Hello, thankyiu for your reply, it's very helpful. 

Just one more question before I do this; obviously the payroll automatically submitted to HMRC on the day. So what happens when I delete and resubmit? Bearing in mind on 22nd HMRC will take payment based on that submission ? I'm concerned that they'll be 2 submissions and therefore 2 payments will leave our account.

Thank you :smiling_face_with_smiling_eyes: 

Thanks for your follow-up question, @Kirsten 1. After you delete the pay run, our system will delete the FPS from QuickBooks, regardless it is submitted to HMRC or not.

Additionally, there are some things you need to know before you delete a pay run. You can check out all of this information in this help article: Delete a pay run in QuickBooks Online Standard Payroll.

Get back to me if you have additional concerns. I'd be happy to answer all your needs. 

Hello thank you.

I read the articles "before you delete a payroll " and this concerns me.

Leavers

Thanks for getting back to us, Kirsten 1. 

Allow me to share additional information about deleting payroll in QuickBooks Online. 

If you're going to delete it, you can no longer edit the leaver date in the Employee. I suggest contacting our Customer Care Team. They have the tools to check your account in a secure environment and they can do something to mark the employee as leave without deleting the payroll.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

I've also included an article that will keep you up to date on what to do if your employee leaves: One of your Employees Leave.

Keep me posted if you have any follow-up questions about payroll. I'll be around if you need any help.