Error 101 when trying to update bank feed

mikepaulplumber · ‎February 13, 2023

emmam6 · ‎February 14, 2023

Hello Felix02, Thanks for making us aware you're still experiencing the 101 error message. Can we ask you to try in your Quickbooks Online a full disconnect and reconnection of the bank ( by going to chart of account> edit dropdown by account history>put a tick in delete account on save and save and close and the n go to reconnect the bank)
If you are still experiencing the unusual behavior, please clear your browser's cache and cookies, and reattempt using an incognito window.

Let us know how you get on

View solution in original post

GeorgiaC · ‎February 13, 2023

Hi mikepaulplumber, thanks for joining the Community - which bank provider are you with, and do you receive the same error when updating the account on more than one web browser/incognito window? 🧐

HM-Bookkeeper-UK · ‎February 13, 2023

I am getting the same Error Code (101) for my American Express account. The same code appears the I try to update the account. This account has not updated since 07/02/23.

GeorgiaC · ‎February 13, 2023

Hi HM-Bookkeeper-UK, we don't currently have any reported errors for AMEX. If the account doesn't update when accessing QuickBooks in a different web browser and incognito window, please fully disconnect and reconnect this to troubleshoot.

Felix02 · ‎February 14, 2023

Hi

I have been having the same error code 101 for the last two days. Reported it and have been advised by

QBOE Support has resolved your case but it is still not connecting and showing Error 101

emmam6 · ‎February 14, 2023

Hello Felix02, Thanks for making us aware you're still experiencing the 101 error message. Can we ask you to try in your Quickbooks Online a full disconnect and reconnection of the bank ( by going to chart of account> edit dropdown by account history>put a tick in delete account on save and save and close and the n go to reconnect the bank)
If you are still experiencing the unusual behavior, please clear your browser's cache and cookies, and reattempt using an incognito window.

Let us know how you get on

Felix02 · ‎February 14, 2023

Hi

I have cleared cache etc and then disconnected and reconnected.

It has downloaded a expense that had already been matched so I have excluded this, is this correct?

Many thanks

GeorgiaC · ‎February 14, 2023

Great, thanks for confirming Felix02 - yes, it would be correct to exclude any duplicate transactions from the bank feed. :)

Felix02 · ‎February 14, 2023

Many thanks

HM-Bookkeeper-UK · ‎February 20, 2023

Hi,

Amex still hadn't connected when logged in this morning. I have now disconnected and reconnected the account and all seems to be in order.

Many thanks.

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Error 101 when trying to update bank feed