I've come to help rectify the issues you had when uploading receipts in QuickBooks Online, Hazel.
Beforehand, may I know what specific error you've received when creating an expense from a receipt? Any additional details would be much appreciated.
If you've received the error while utilizing QuickBooks Online through a computer device, we can perform some troubleshooting steps to rule out the possibility of a browser issue. I'd suggest opening your QBO account in a private browser. You can refer to these keyboard shortcuts to open one:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If you're able to upload or create expenses from a receipt, you may get back to your default browser and clear its cache or use a different supported browser.
In the meantime, you may consider utilizing the QuickBooks Online mobile app to upload receipts into your account.
However, if receiving this error is through your QBO app, you can reset the app data to refresh your device and set it to its default state. Feel free to visit this guide for more detailed information: See your latest data in the QuickBooks Online app.
Furthermore, I'm sharing this reference to help you track and review your account so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.
I'll keep this thread available so you can always reply in the comments below for any additional queries when managing receipts in your file. Keep safe.
