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liseasyp
Level 1

Error when adding new Exchange Rate for currency

Hi,

 

I am using QuickBooks Desktop: Premier Accountant Edition.

I try to manually enter exchange rates for a Currency by going to Currency List and choosing Edit Currency for the chosen currency.

 

After inserting a new line (entering As Of Date and dhe new exchange Rate) I get the following Error: 

One or more changes to the exchange rate history for this currency could not be saved (as in the screenshot) 

 

Do you know why does it happen and how can I fix it?

7 REPLIES 7
Ashleigh1
QuickBooks Team

Error when adding new Exchange Rate for currency

Hello Liseasyp, 

 

Can you ring our desktop helpline on 0808 168 9535, they will be able to set up a screen share and see what is going on and why the error is happening for you. 

liseasyp
Level 1

Error when adding new Exchange Rate for currency

Hi,

 

Thanks for the reply.

I have a perpetual licence for the Desktop Edition and I do not think I have Technical Support included anymore.
Can they still help me?

Ashleigh1
QuickBooks Team

Error when adding new Exchange Rate for currency

Hello Lisasyp, 

 

Right ok no problem, 

 

This link should help you with the error and resolving it. https://quickbooks.intuit.com/learn-support/en-uk/other-questions/error-when-adding-new-exchange-rat... 

liseasyp
Level 1

Error when adding new Exchange Rate for currency

Hi,

That link redirects me back to this question.

 

Thanks.

EmmaM
QuickBooks Team

Error when adding new Exchange Rate for currency

HI Liseasyp. my apologies for that. Can we ask you to go to try rebuilding the data. If you go to file>utility>rebuild data. Do you then get the same message after entering the date and new exchange rate?😊-Emma

liseasyp
Level 1

Error when adding new Exchange Rate for currency

Yes. I have done it several times. It does not work.

 

It's strange because it shows that error in the first days of a new month. It will display that error on the first X days of the month and then after X days it will begin to work. Then, it stops working again the next month for the first days.

EmmaM
QuickBooks Team

Error when adding new Exchange Rate for currency

Hello Liseasyp, We've been consulting with our senior technical team and what we're going to need to ask is for you to call in on 0808 168 9535 and we'll get a screen share set up and get this investigated. At the moment we've not got any other reports of this issue and if the clean up of the file is not helping it will help the team drill down on what could be causing this intermittent issue.-Emma

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