Error when adding new Exchange Rate for currency

liseasyp · ‎September 04, 2020

Hi,

I am using QuickBooks Desktop: Premier Accountant Edition.

I try to manually enter exchange rates for a Currency by going to Currency List and choosing Edit Currency for the chosen currency.

After inserting a new line (entering As Of Date and dhe new exchange Rate) I get the following Error:

One or more changes to the exchange rate history for this currency could not be saved (as in the screenshot)

Do you know why does it happen and how can I fix it?

EmmaM · ‎September 10, 2020

Hello Liseasyp, We've been consulting with our senior technical team and what we're going to need to ask is for you to call in on 0808 168 9535 and we'll get a screen share set up and get this investigated. At the moment we've not got any other reports of this issue and if the clean up of the file is not helping it will help the team drill down on what could be causing this intermittent issue.-Emma

View solution in original post

Ashleigh1 · ‎September 04, 2020

Hello Liseasyp,

Can you ring our desktop helpline on 0808 168 9535, they will be able to set up a screen share and see what is going on and why the error is happening for you.

liseasyp · ‎September 04, 2020

Hi,

Thanks for the reply.

I have a perpetual licence for the Desktop Edition and I do not think I have Technical Support included anymore.
Can they still help me?

Ashleigh1 · ‎September 04, 2020

Hello Lisasyp,

Right ok no problem,

This link should help you with the error and resolving it. https://quickbooks.intuit.com/learn-support/en-uk/other-questions/error-when-adding-new-exchange-rat...

liseasyp · ‎September 10, 2020

Hi,

That link redirects me back to this question.

Thanks.

EmmaM · ‎September 10, 2020

HI Liseasyp. my apologies for that. Can we ask you to go to try rebuilding the data. If you go to file>utility>rebuild data. Do you then get the same message after entering the date and new exchange rate?:smiling_face_with_smiling_eyes:-Emma

liseasyp · ‎September 10, 2020

Yes. I have done it several times. It does not work.

It's strange because it shows that error in the first days of a new month. It will display that error on the first X days of the month and then after X days it will begin to work. Then, it stops working again the next month for the first days.

EmmaM · ‎September 10, 2020

Hello Liseasyp, We've been consulting with our senior technical team and what we're going to need to ask is for you to call in on 0808 168 9535 and we'll get a screen share set up and get this investigated. At the moment we've not got any other reports of this issue and if the clean up of the file is not helping it will help the team drill down on what could be causing this intermittent issue.-Emma

Abdul Rehman QwalaB · ‎September 30, 2021

Try changing the date format from MM/DD/YYYY TO DD/MM/YYYY and it should work. Once Exchange Rate is entered and saved revert date format back to MM/DD/YYYY.

Invoices duplicating in error · ‎September 04, 2024

this worked

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Error when adding new Exchange Rate for currency