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Level 1

Error when sending or saving invoices both in app and in browser. App error code is "Server Error" "500". Browser says "something went wrong".

 
3 REPLIES 3
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QuickBooks Team

Error when sending or saving invoices both in app and in browser. App error code is "Server Error" "500". Browser says "something went wrong".

Hey hello90,

 

Thanks for joining the Community! We were aware of an issue with this earlier however our engineers have confirmed this is now resolved for all - please get back to us below if you are still experiencing the error. 

 

Thanks

Highlighted
Level 1

Error when sending or saving invoices both in app and in browser. App error code is "Server Error" "500". Browser says "something went wrong".

I am now experiencing this error...please assist. I cannot send invoices and I did earlier today

Highlighted
QuickBooks Team

Error when sending or saving invoices both in app and in browser. App error code is "Server Error" "500". Browser says "something went wrong".

I'd like to help you fix this, ShannonEuclid.

 

If you're using the browser, then let's do some troubleshooting steps to rule out any browser-related issues.

 

To start, open an incognito or private browser. This mode will not store the cache and cookies. Next, go to https://qbo.intuit.com and log in to your account.

 

Once logged in, try saving or sending an invoice. If it works, your final step is to clear the cache in your regular browser. This helps freshen up the browser settings.

 

Here's an article that include the steps on each browser: How do I clear my browser cache and temporary Internet files?.

 

As an alternate solution, try using a different browser. 

 

For using the mobile app, just make sure you have the updated version. 

 

If the same thing happens, you reach out to our Customer Care Team for further assistance:

 

  1. Log in to your QuickBooks Self-Employed. You can click the Assistant option or click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button at the bottom.
  3. Enter your question and click the Continue button.
  4. Select Start a chat or Get a callback.

 

contact US.JPG

 

Please let us know how the call went. We're always around to help you some more. Thanks.