Welcome aboard to the QuickBooks Community, dleech.
Error 6140 happens when a document number has already been used. Also, this error comes up if the warning for the duplicate number is used were enabled in your company settings. The duplicate could be the check number, bill number, or journal number.
To fix the issue, I recommend checking the transactions created, which caused the problem and change the transaction number.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
If there's anything else you need, let me know by adding a comment. I'm here to help. Have a great day!
Hi All, I also have the same problem with the error 6140 , i have run my first pay run and everything is good except for this message, what exactly is it trying to do? what document number is it trying to duplicate? and how can i fix the problem? Is it to do with journal entries - do journal entries come across from desktop as i cannot find them anywhere, when i go to create a new journal entry it starts from no 1 but i have hundreds of entries in my desktop quickbooks, i am so confused. Help Me Please!
We have an ongoing investigation with the error you've received, BarryS2.
Our engineers are on hands to have this issue a permanent fix as soon as possible. That said, I'd recommend reaching out to our Phone Support so you'll be added as one of the affected users. Here's how:
Once everything's fine, you can bookmark these articles for more information about Journal Entry:
We appreciate your patience while we're working on this issue. Keep safe always!
Hi Adrian_A, I have found my journal entries, they were imported from my desktop,
I click New+
then journal entry (journal was showing entry No.1)
In the top left hand corner there is a little clock with an arrow around it, I click this icon and can view my previous entries here (as there is already a No.1 entry when payroll was trying to export to quickbooks it was trying to use No.1, hence this why it would not work.)
I then found the last entry number used in my previous journals which was No.219
I then created a dummy journal entry using No.220
Now when I exported the payroll to quickbooks it used N0.221 and the export worked.
Just thought I would put this on here in case anyone else had the same problem!