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VestaProperty
Level 1

Frustrating QuickBooks Experience: Lost Unsaved Invoice

Hello QuickBooks Community,

 

I recently encountered a rather disheartening situation while using QuickBooks. After meticulously compiling a monthly invoice for a major client, I clicked "send," only to find myself abruptly logged out of the platform. This was a time-consuming process, involving manual review of calendar entries and cross-referencing them with reports.

 

To my dismay, upon logging back into QuickBooks, I discovered that the painstakingly crafted invoice had not been saved. Needless to say, I am absolutely furious about this situation, as it has resulted in a significant waste of both my time and valuable resources. The stress and frustration I have had to endure are considerable.

 

I'm reaching out to the QuickBooks community in hopes of finding a solution. Is there any way to recover the unsaved invoice? As far as I can tell, QuickBooks has not retained a copy of it.

 

Your guidance and assistance in resolving this matter would be greatly appreciated.

1 REPLY 1
JamesAndrewM
QuickBooks Team

Frustrating QuickBooks Experience: Lost Unsaved Invoice

I understand how frustrating it can be to lose invoices. And it is not the experience we want you to have while using the QuickBooks Self-Employed.

 

We currently don't have a feature to recover lost invoices. For now, you can perform basic troubleshooting steps to prevent the same issue in the future. It is also to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your payroll stub in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing stocked cache and cookies that is causing the issues.

 

You can visit this transaction to learn how to categorize the transactions you download from your bank or enter into QuickBooks: Categorize transactions in QuickBooks Self-Employed.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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