I'll point you in the right direction for support with your online banking issue in QuickBooks Online (QBO).
We have an ongoing investigation for this specific error code in your region. I suggest you contact our Technical Support team for further assistance. They can add you to our list of affected users and with that, you'll receive an email notification whenever there's an update.
View this article for the steps: QuickBooks Online Support.
While you wait for the fix, you can consider uploading your bank transactions to keep your books up to date. See this article for more details: Import bank transactions from .CSV to QuickBooks.
Tag me in the comments below if you have other questions about your online bank account. I'll be sure to get back to you.
Has there been a fix for this? The post was in December, this is now May 2021. I have a client with the same problem. How do I get the bank feed working again? Yes, it's error 355 and No it does not resolve after repeated "Update" nor after 48 hrs as suggested elsewhere.
Thanks fo joining this thread, DS127
The 355 error is usually a temporary error that should self resolve within 48 hours, if the error persists, please disconnect and reconnect the account by following these steps:
Step 1: Review your bank transactions
Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.
Step 2: Disconnect the bank account
Step 3: Reconnect the bank account
Thanks! I was worried about getting duplicates. What I hear you saying is that as long everything has been "Reviewed" and accepted, QBO will not bring them in again from the bank. Is that right?
BTW, I am trying to get the client onto Rewind -- it is the BEST solution for backing up cloud data and EVERYONE with QBO files should be using it IMHO. We tell all our clients. Rewind.io or Rewind.com
thanks for the quick reply.
Thanks for getting back to me, DS127
When re-connecting, you'll be given the option to enter a date range to begin downloading the transactions from, so can enter a date here that comes after the date of the last downloaded transactions in QuickBooks.
If you're not sure when this is, you can go to the Banking tab > Categorised to double-check. :)