Hello Website is stuck at step 4 of 6 when setting up QuickBooks.. Screen is blank!

Hi there, @userjitesh.

Thanks for taking the time to reach out to us. Let me help you get this sorted out to keep your QuickBooks running and so you can get back to your business. 

Cache files help websites load faster on your browser, cool clean. However, it can also cause unexpected behaviors when piled-up.

We can do browser troubleshooting steps to get rid of any cache-related issues and make your QuickBooks works:

1. Access your account on a private browser, because it doesn't store cache files.
2. If it loads successfully, we can go back to your regular browser and clear the cache storage.
3. You can use other supported browsers if necessary. Each browser stores different sets of cache files.

You can also check this article if you need more troubleshooting steps: QuickBooks Online Doesn't Load Correctly or Has blank Pages.

Feel free to get back to me if you have follow-up questions. I'll be around.

Hello

Same problem.  I've tried on private browser in chrome, safari, across difference desktops and also on mobile browser. 

Thanks

Hello Userjtech,

Are you using a Mac? (guessing from you using Safari as a browser you do) we've been advised the freeze on the screen may relate to blocks by Apple to the IP, can we ask you to try the following steps, reset your router or use mobile data on your phone app or browser If that then does not work can we ask you to contact Apple for an NVRAM reset on your Mac?

Or you can call our sales team on 0808 168 9533 and they will help with the set up of the account.

Thanks!