I do not get the text code to verify my phone number.

Hi Linger, thanks for joining the QB Community - can we check which mobile network provider you're with, and whether you're requesting the code via the app or web (or both)?

My provider is Magenta, part of T-Mobile.

I solely and only work via web (not App).

Thank you!

Hello Linger, Thanks very much, can we ask if you select to have the code emailed to you do you receive it?

To verify the phone number, I only have the option to get a text or a voice message. Both do not work.

Thank you!

Hello, Linger.

I'm here to ensure you'll receive a text code to verify your phone number in QuickBooks. 

First, allow me to share some possible reasons why you didn't receive a verification text message:

• The phone number that is associated with your Intuit Account is incorrect.
• Your phone plan doesn’t include SMS text messages. 
• Your phone plan doesn’t allow you to receive messages from shortcodes. You'll want to reach out to your phone provider to see if your plan can be configured to receive SMS messages and short codes, allowing you to receive Intuit validation codes.

It's also possible that the phone number you've entered was not selected as the default setting in QuickBooks Online (QBO) to send the text message verification. To fix this, you can setup code verification via text message. Here's how: 

1. Log in to your Intuit account.
2. Then, from the left menu, click Sign In & Security.
3. In the Two-step verification field, select Turn on.
4. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
5. Click Turn on.
6. Enter the code, then select Continue.

For more details about this, please visit this article: Verify your account with multi-factor authentication. 

If the issue persists, I recommend reaching out to our team. This way, a representative will be able to pull up your account in secure way to check and conduct an investigation to determine the root cause of the problem. To contact, here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. If you decide you need further help, you can still Talk to a human. 
4. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert. 
• Get a callback from the next available expert.

If there's anything else that you'd like me to help you with, you can always notify me by leaving a reply down below. I'll keep an eye for your response. Stay safe!

I already have checked on all of the required steps and suggestions multiple times.

IT DOES NOT WORK!

Would you please make it work! I need to set up 2-step authentication and the access to my account for other persons (an option I paid for). To do that I need my phone number verified.

I can only verfiy it by text message, no other option is offered!

I have set up the authenticator App, but it still requires my phone number verified.

MAKE THIS WORK!

Thank you!

Hello Linger, we have had no other reports of this come in to us. If you do the email option that would resolve it for you. To get the email option to show up,  if you log into the main settings in accounts.intuit.com in sign in and security and check that your email is show as verified so that you get the option to get the code sent to your email.

My email is verified since the first day I set up Quickbooks.

I have set up an Authenticator App, too.

But, whenever I want to set up 2-step authentication, code by text via the phone number is required. And this does not work.

Attached please find the screenshots of my account showing that I have the email address verified and the Authenticator set up (page 1) and the request to enter the code sent by text message to verify the phone (page 2) and to set up the 2-step authentication (page 3).

I have read all the suggestions I found in the Community and the internet and I have checked on all the listed requirements. It still does not work.

I need this problem to be sloved.

Thank you!

Hello Linger, thanks for coming back to us can you please ring the support line on 0808 234 5337 so this can be looked into more for you can set up a screenshare with the agent on the phone. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. Or you can reach out to our chat support who can also set up a screenshare with you so it can be looked into more for you.