I keep getting the 571 error message when I’m trying to connect my bank account, even when using a different device or browser. Does anyone have a fix for this?

I want to ensure you can connect your bank account to Quickbooks Online (QBO), info-tiberiussol.

Before we proceed, could you please share the name of the bank encountering the issue? Having this additional information will assist me in conducting a more in-depth investigation, allowing me to offer the most precise and effective resolution for your situation.

Error 571 happens when you have either closed the consent page while connecting to Open Banking in QuickBooks. Or you may have pop-up blockers on your browser that are active which hinders the completion of the process.

To fix this, you'll have to disable the pop-up blockers on your browser. Once done, try to connect again. 

Additionally, please refresh the page to allow for the consent page to fully load. For more information about this, check out this link: Open Banking connection errors.

Once resolved, you're now ready to review and match the transaction. Refer to this article for the step-by-step process: Categorise and match online bank transactions in QuickBooks Online.

If you have any questions or concerns when managing your account, please let me know by leaving a comment below. Take care and have a wonderful day.

The bank is Santander and Cahoot (UK). I've disabled the pop up blockers but it doesn't help.

I get through the 'Sign in to your bank' stage, which takes me to the Santander pop up to use my online banking details to log on, however as soon as I click the 'Next Step' button I get the error message. 

Hello Info-tiberiussol, thanks for coming back to us and letting us know, having had a look we can see you have only used edge today can you please try another browser like chrome and if you still have a problem please reach back out to us again 

I've tried again from another PC, using Chrome with the pop-ups enabled and I still get the same error message. 

Thanks for that, i have just sent you an email from the case i created for you, can you please reply to it so that our higher team can view what is happening so we can get this resolved for you thanks 

Our higher team are saying can you try copying and pasting the URL from the bank into QB to check you are using the correct link - Santander business and personal is no longer supported is all so you need to make sure you are using the correct link for Santander and Cahoot (UK) - If you keep getting 571 this would suggest the account you are trying to connect is no supported anymore and you would then have to csv the transactions into QuickBooks instead. 

I've copied the URL and get the same result unfortunately. 

Thanks for trying that this would suggest the account you are trying to connect is no supported anymore and you would then have to csv the transactions into QuickBooks instead.

I have tried Chrome and DuckDuckGo browsers. Problem is I have 12 other accounts at Harborstone Credit Union and there are at least monthly feeds for each account. I've cleared pop-ups and that still doesn't work.

I don't understand the need to open up the bank website -- have used the same browser and different browsers get the same error message --  (I use 3 other financial institutions using QBO and that is not required when adding other accounts.) Truly frustrating! 

I also receive this pop-up:

Sign into your account.

I understand your frustration. Error 571 typically occurs when the sign-in or authentication window is dismissed or blocked. Before we begin, are you accessing QuickBooks Online (QBO) through a mobile phone or a mobile browser? If so, I recommend using a computer to log in and link your bank to ensure the sign-in process isn't interrupted.

If you are using a computer and still encounter this error, I recommend reaching out to our live experts. They can look into the cause of this issue more closely and provide you with a real-time resolution.

Please don't hesitate to reply if you have any additional questions or need further assistance.