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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
477
Level 1

I'm being asked for a text or call to log in. But I'm abroad and my phone is not roaming. I have email or WhatsApp. How the hell do I log into this stupid program?

There is also no way to contact support, without either of those. And .. support isn't available for 2.5 days... Hardly a business product.

1 REPLY 1
Jessavell_A
QuickBooks Team

I'm being asked for a text or call to log in. But I'm abroad and my phone is not roaming. I have email or WhatsApp. How the hell do I log into this stupid program?

I understand the importance of logging into your QuickBooks Online (QBO) account to complete your task as soon as possible, @477.

 

Since you’re unable to receive texts or calls, I recommend reaching out to our Live Support Team. They have the right tools to provide you with alternative solutions to help you log back into your QuickBooks account.

 

In order to contact our support promptly, you can create a QuickBooks free trial account. Then, use a working number to receive code.

 

Once you've set it up, you can proceed with contacting them. Here's how:

 

  1. Inside QBO, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Click on the Contact Us tab at the bottom.
  4. Enter your question, keyword, or topic you need help with.
  5. Follow the prompts, then choose a way to connect with them.

 

Please note that our team is available during the following hours:

 

  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM
  • Live chat: Monday to Friday, 8:00 AM to 10:00 PM

 

Alternatively, you can activate roaming on your phone so that you can receive the code and log back into your account.

 

Feel free to revisit this thread if you have any additional questions.

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